Provide precise recreational information by answering queries about the services being offered, explaining the rules, regulations, timings and fees to the guests.
Responds to questions and comments from the guests in a timely and courteous manner.
To address customer complaints in a friendly, constructive manner; to coordinate with the appropriate supervisor or duty manager in resolving any complaints.
To provide directions/instructions as necessary as possible, either in person or over the phone.
Serving customers, collecting payments for the activities, issuing receipts and accurately accounting all moneys received at the end of the shift. Ensure that correct receipts are signed, and are issued to the guest.
To promote recreational facilities and programs to the guests.
Ensuring that adequate stocks of information, brochures and leaflets are available at the reception.
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