We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about our products and services to ensure excellent customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, or in person
Resolve customer complaints in a timely and professional manner
Provide accurate information about products, services, and policies
Process orders, forms, applications, and requests
Maintain and update customer records in the system
Follow up with customers to ensure issues are resolved
Work closely with other departments to improve customer experience
Requirements:
High school diploma or equivalent (additional qualifications are a plus)
Previous customer service experience preferred
Strong communication and interpersonal skills
Basic computer skills (MS Office, email, CRM systems)
Ability to handle difficult situations calmly and professionally
Strong problem-solving skills and attention to detail
What We Offer:
Competitive salary
Supportive and friendly work environment
Training and career growth opportunities
