Maple Suites Holiday Homes LLC
Sales Officer - Full Time
About Maple Suites Holiday Homes:
Maple Suites Holiday Homes is a top-tier holiday homes rental company. We offer exceptional housing experiences in Dubai for both business and leisure travellers from all across the globe.
Our portfolio of primely located, fully-furnished apartments will meet and exceed our guests’ needs. At Maple Suites®, we are committed to making our guests live like a local!
Job Description:
- Responsible for handling all the day-to-day guest communications, including but not limited to, management of bookings, check-ins, check-outs, customer inquiries or complaints, extensions, or cancellations on company website as well as platforms like Booking.com, Airbnb, and other platforms.
- Marketing our properties on company website as well as other platforms such as Booking.com, Airbnb, etc., and ensuring that our properties achieve the highest performance levels.
- Scheduling, arranging, and supervising all the day-to-day maintenance support requests.
- Communicating and coordinating with guests, contractors, and building managements to arrange for all the day-to-day maintenance support requests.
- Scheduling, arranging, and supervising all the day-to-day housekeeping support requests.
- Communicating and coordinating with guests and housekeeping service providers to arrange for all the day-to-day housekeeping support requests.
- Continuously monitoring the price competition in the market.
- Delivers 100% customer satisfaction consistently by providing the customer with a top-notch experience with their stay.
- Performing all other aspects of holiday homes management as deemed necessary by the company’s management.
Qualifications:
- Bachelor’s degree or diploma in Hospitality Management, Business Administration, or similar field.
- Must have at least 2 years of experience in a similar role in the UAE.
- Must have very good knowledge of how to use holiday homes management software / reservations management software.
- Strong communication skills and organizational skills.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office.
- Exhibits a high level of professionalism, attention to detail, and a positive attitude.
- Must be able to work flexible schedules, including weekends and holidays when necessary.
- Fluent in English, other language skills are a plus.
- Having a UAE Driver’s License is a plus.
Job Type:
Full-time.
Compensation:
Salary range: AED 4,000 – AED 5,000 per month.
Ability to Commute:
Within Dubai (required).
