The Driver Operator is responsible for overseeing the full lifecycle of driver operations for Haive Passenger Transportation Services LLC (HPTS), supporting deployment for the Client, a leading ride-hailing and chauffeur service platform. The role includes recruitment, screening, and onboarding of drivers, as well as real-time coordination, performance management, and compliance oversight, ensuring high service quality and operational efficiency. Key Responsibilities: Driver Recruitment, Screening & Onboarding: • Actively source and screen drivers through online platforms (e.g., Dubizzle, Indeed, social media, WhatsApp groups, freelance job boards). • Review and verify driver documentation (UAE driving license, visa status, Emirates ID, etc.). • Conduct preliminary telephonic/video interviews to assess suitability. • Schedule and conduct in-person evaluations and onboarding briefings. • Maintain a pipeline of pre-qualified drivers to meet operational demand. Driver Management & Coordination: • Manage a pool of company and freelance drivers assigned to Client operations. • Monitor and ensure driver adherence to deployment schedules and trip assignments. • Conduct daily or weekly driver briefings on performance goals, safety protocols, and customer service expectations. • Monitor driver attendance, punctuality, and engagement. Trip & Service Coordination: • Serve as the primary liaison between the Client’s dispatch team and HPTS drivers. • Allocate trips in accordance with booking schedules and service-level commitments. • Use GPS and app-based platforms to track drivers in real-time and ensure timely pickups and drop-offs. • Troubleshoot real-time trip disruptions and reallocate resources efficiently. Performance Monitoring & Reporting: • Track key driver performance metrics including trip volumes, cancellations, customer ratings, and complaints. • Deliver performance feedback and recommendations for improvement. • Submit regular performance reports (daily/weekly) to the Operations Manager. Compliance & Documentation: • Ensure drivers comply with RTA regulations, HPTS policies, and the Client’s operational standards. • Maintain up-to-date records of all driver documents, including licenses, visas, work permits, and vehicle registrations. • Coordinate collection of data for payroll processing, if applicable. Training & Development: • Conduct periodic training/refresher sessions on defensive driving, mobile app usage, and customer interaction. • Mentor new drivers during onboarding and initial deployment. • Identify and address behavioral or performance issues proactively. Issue Handling & Escalations: • Respond to on-ground incidents such as driver absenteeism, vehicle breakdowns, or customer complaints. • Resolve minor disputes and escalate major issues to HR or Operations leadership. • Ensure incident reports and documentation are completed accurately and on time. Coordination with Client: • Maintain active communication with the Client’s operations and customer service teams to ensure smooth deployment. • Act as the operational bridge between drivers and the Client for scheduling, policy updates, and service feedback. Qualifications & Skills: Education: • High School Diploma required; Bachelor’s degree preferred. Experience: • 2–3 years in fleet supervision, transportation coordination, or driver management within the UAE. Languages: • Proficiency in English required; Hindi, Urdu, or Arabic are advantageous. Technical Proficiency: • Strong command of driver management platforms, GPS tracking tools, and Microsoft Excel. • Familiarity with RTA compliance requirements and UAE labor laws related to transportation services. Behavioral Competencies: • Proactive, organized, and capable of leading teams effectively. • Excellent communication and interpersonal skills. • Able to work under pressure in a fast-paced environment. • Customer-focused with strong decision-making and problem-solving abilities. Working Hours: • Shift-based schedule, including weekends and public holidays, as per operational requirements. Salary & Benefits: • Competitive salary based on experience and market benchmarks. • Transport and mobile allowance (if applicable). • End-of-service benefits as per UAE Labor Law. • Performance-linked incentives (subject to company policy).