Address user tickets regarding issues reported on helpdesk
Provide first level technical support on Robots, IT Products.
Installing Operating System, Applications and Computer Peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step by step instructions on phone if required
Conduct remote troubleshooting via remote desktop applications
Test alternative pathways until the issue is resolved
Follow up with users to ensure their systems are functional
Record technical issues and solutions in case logs on Helpdesk
Direct unresolved issues to the next level of support personnel
Report user feedback and potential product requests to the IT Incharge
Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
