We are seeking an experienced and motivated Cake Shop Supervisor to oversee daily operations, ensure exceptional customer service, and maintain the highest standards of product quality and presentation. Previous experience as a supervisor or team leader in a bakery, cake shop, or food retail environment Is required for this position.
Key Responsibilities:
• Supervise daily cake shop operations and staff schedules
• Ensure excellent customer service and handle customer inquiries or complaints professionally
• Monitor cake quality, freshness, display, and presentation standards
• Coordinate with bakers and decorators to ensure timely production and order fulfillment
• Manage inventory, supplies, and stock levels; place orders when needed
• Oversee cash handling, POS operations, and daily sales reports
• Maintain cleanliness, hygiene, and food safety standards
• Train, motivate, and evaluate staff performance
• Support marketing activities, promotions, and special events
Qualifications & Skills:
• Strong leadership and communication skills
• Knowledge of cakes, pastries, and bakery products
• Customer-focused mindset with problem-solving ability
• Basic understanding of inventory management and sales reporting
• Ability to work flexible hours, including weekends and holidays
• Attention to detail and strong organizational skills
There will be a bonus if the target is achieved.
