Office Manager / Sales & Operations Supervisor
*(Micro Enterprise – FMCG / Fresh Food Distribution)*
Company Overview
We are a well-established small enterprise based in **Dubai (Garhoud)** and the **official distributor of Barakat**, a leading locally manufactured fresh food and beverage brand in the UAE.
We distribute Barakat’s **fresh squeezed juices, flash-pasteurised juices, smoothies, HPP shots, iced teas, fresh fruits, cut fruits, salads, breakfast pots, and gourmet products** to:
* Cafés and Restaurants
* Event Management & Bar-tending Companies
* Restaurant Management Companies
* Corporate Offices & Multinational Companies (staff consumption, meetings & internal events)
We have been operating successfully for **nearly two decades**, with a strong reputation for **reliability, customer service, ethical practices, and organised operations**.
## **Why This Role Is Important**
The company is owner-managed and highly system-driven. Due to increasing operational scale, compliance requirements (VAT & Corporate Tax), and customer engagement needs, we are looking to **gradually delegate day-to-day supervision and business growth responsibilities** to a capable and motivated individual.
This role is ideal for someone who wants **real responsibility, visibility, and long-term growth**, rather than a narrow corporate job description.
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## **Position Summary**
The **Office Manager / Sales & Operations Supervisor** will work closely with the Owner and gradually take responsibility for:
* Daily office operations
* Sales growth through customer engagement
* Supervision of deliveries, drivers, and helpers
* Basic compliance coordination (VAT, audits, documentation)
* Customer relationship management
This is a **hands-on role** in a small organisation where flexibility, ownership mindset, and people skills are critical.
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## **Key Responsibilities**
### **1. Sales & Customer Relationship Management**
* Regularly meet existing customers to strengthen relationships
* Identify opportunities to increase order value and product range
* Follow up on feedback, complaints, and service improvements
* Coordinate with order processing staff to ensure accuracy and timeliness
* Support onboarding of new customers when required
### **2. Office & Operations Management**
* Supervise order processing and customer follow-up staff
* Oversee daily delivery planning and execution across Dubai, Abu Dhabi & Sharjah
* Coordinate with drivers and helpers to ensure discipline, punctuality, and route efficiency
* Monitor vehicle maintenance schedules, fuel usage, and basic logistics discipline
### **3. Team Supervision**
* Act as the first point of supervision for office staff and drivers
* Ensure attendance, task completion, and adherence to company systems
* Maintain a respectful, fair, and professional work environment
* Escalate only key issues to the Owner
### **4. Compliance & Coordination**
* Coordinate with external accountants/auditors on VAT & Corporate Tax matters
* Ensure timely collection and organisation of documents and records
* Track basic compliance deadlines and submissions
* Support internal audits and statutory requirements
*(Note: This role does not require deep accounting expertise but requires comfort with compliance coordination.)*
### **5. Process & System Adherence**
* Follow and enforce existing systems, SOPs, and workflows
* Suggest practical improvements where necessary
* Maintain service quality and brand reputation
## **Candidate Profile (Essential)**
* Experience in **sales, operations, administration, or supervision** in a small or medium enterprise
* Comfortable wearing **multiple hats** in a hands-on environment
* Strong **communication and people management skills**
* Organised, dependable, and solution-oriented
* Basic understanding of **VAT / compliance coordination** is an advantage
* UAE experience is preferred
* Valid UAE driving licence is an advantage with his own Car. The company may provide a car for company work only, which needs to be parked in our Office basement parking lot every day after work.
## **What This Role Is NOT**
* Not a purely desk-based role
* Not a narrow corporate job with fixed boundaries
* Not suitable for candidates expecting large teams or high initial salaries
## **What We Offer**
* Opportunity to **grow into a senior managerial role**
* Direct exposure to **end-to-end business operations**
* Well-established systems and structured workflows
* A respected brand and ethical employer
* Long-term stability for the right candidate
**Compensation:**
Salary will be **commensurate with experience and suitable for a small enterprise**. Growth and responsibility will increase with performance.
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## **Ideal for Candidates Who**
* Want responsibility and trust
* Prefer stability over corporate politics
* Are motivated by an ownership mindset and long-term growth
* Value ethical work culture and customer-centric operations
