A Front Desk Receptionist is the first point of contact for visitors, clients, or customers entering an office, hotel, or business establishment.
• Greet guests and visitors with a friendly and professional demeanor.
• Direct visitors to the appropriate person or department.
• Ensure visitors sign in and follow security protocols, if applicable.
• Answer incoming calls, direct them to the appropriate person, or take messages.
• Respond to general inquiries and provide information about services or policies.
• Manage and sort incoming emails and faxes.
• Manage calendars and schedule appointments or meetings for staff members.
• Confirm appointments and send reminders as necessary.
• Keep the front desk area neat, organized, and welcoming.
• Monitor office security and report any concerns to management.
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